Wikipedia describes Empathy as the capability to share and understand another's emotions and feelings, and is characterized as the ability to "put oneself into another's shoes". This connection to others is both an honorable and natural feeling, but can also often drive us to do something that, is the completely wrong thing to do. Since joining the Fire Service I've seen many situations where peoples empathy for another has not only caused them to be unable to render help, but on occasions has actually put everyone in danger. In a blog post the other day Seth Godin talked about empathy and asked To View More >>

People with dirty jobs are happier In this movie Mike Rowe from Dirty Jobs does two things, first he talks about a day he worked on a farm and amongst other things docks lambs. I saw this show and couldn't believe he did what he did. I thought it was inhumane and as it turns out initially he did too, but in an entertaining fashion he talks through his learning and explains. The second thing he does is he makes the point that in his opinion people with Dirty Jobs are happier. He puts forward a strong case that following the advice "Follow Your Passion" might be bad advice. For some it To View More >>

'How did you become so wealthy?' is a question I've asked plenty of people in my life. But the answer I got from a very successful colleague of mine when I worked at Xerox wasn't about a product, or a service, or a sales  or marketing strategy. It was about a belief that underpinned everything he did. His answer was this. "I got rich by making other people rich... I add value to peoples lives." He took it upon himself every day, to go out and add value to peoples lives - whether it was his clients', or his customers' or his friends'. Now you're not necessarily going make people rich simply To View More >>

My regret if I did have one would be around business projects I didn't take a leap of faith to take advantage of. I don't however believe in regret as each part of ones life is purely a "step". None of us are perfect, and often we will trip. So long as we get up and do our best to put right what we broke, everything is good. If you like, all these moments become learning's ... they weave the colour and texture into the blanket we call life. I've always been proud of coming from a very entrepreneurial family, and one that has been astute at picking trends. #1 In the early 90's after years on Compuserve To View More >>

Without a doubt the currency of the Fire Service is Trust. Without it all emergency services, and especially the Fire Service, would struggle to operate. I am sure it's true in all countries that the Fire Service almost always tops the chart of "Most Trusted Occupations", and I'm very proud to be a part of an organisation with that quality. This is important, not just between us and the public but also amongst members of a crew. Our job can be dangerous and you need to be able to rely on the people you respond with, and your ability to trust their integrity and courage is essential ... If not, To View More >>